ARRIVAL/DEPARTURE:
Check-in: from 15:30
Check-out: before 10.00
Please give a call +32 (0) 471 08 75 24 or sms or email to ladyannabruges@gmail.com - We are flexible if the property is available, the check-in; check-out time is flexible (only by request)

CLEANING:
We clean before and after your stay, and provide fresh bed-and bath linen.
When leaving, visitors are required to leave the suite in a reasonable condition. If this is not fulfilled, the client will be charged a compensation fee.
Extra cleaning can be ordered in advance, for an additional fee of 50 euro.
Total price includes expenses for gas, electricity, water, final and cleaning fee.

FREE WIFI:
Completely free

NUMBER OF GUESTS:
Lady Anna Suite is only for 2 persons.
We are very strict at this point.

ADDITIONAL NIGHTS:
Depending on the accommodation availability calendar. All changes must be communicated by email!

CANCELLATION:
In the event that client cancelled the reservation (100% or less) we will apply the fees detailed below:
- cancellation less than 15 (fifteen) days prior to arrival date 50% (fifty per cent) of the total amount due.
- cancellation less than 8 (eight) days prior to arrival date or «no-show» 100% of the total amount due.
In case of booking via external agencies, cancellation policies of them will apply.
Booking changes upon client request can be made up to 2 days prior to arrival:

MAINTENANCE AND CONDITION OF THE ACCOMMODATION:
The client shall keep the premises in good condition throughout the rental period, and freely agrees to pay the owner compensation fees in case of any damage or loss to the said accommodation, caused either by client or by any other guests staying in the rented accommodation.

ENERGY SAVINGS AND ECOLOGY:
Please make sure that all lights are turned off when you leave the accommodation, and that the heating are set to minimum or switched off when possible.
Please take your rubbish out and separate glass, cardboard and paper whenever possible.

LIABILITIES:
We shall not be liable for any direct or indirect damages that may arise as a consequence of the use of the suite by the guest, including without limitation, damages, insurance, losses because of fires, robbery or criminal behavior.

QUESTIONS:
We prefer customer happiness.
Get in touch with us via email ladyannabruges@gmail.com or phone +32 (0)471 08 75 24
You can count on us when you have questions, doubts or comments!

​CONCIERGE SERVICES:
Additional services can be added if necessary : extra laundry services, restaurant reservations, flowers, champaign, car rental - call +32 (0) 471 08 75 24